Refund policy
Return & Refund Policy
Last Updated: September 14, 2026
At Thx4nun, we want you to be satisfied with your purchase. If you are not completely satisfied with an item, you may request a return within 30 days of receiving your order, subject to the conditions outlined below.
Returns
You have 30 days from the date you receive your item to request a return.
To be eligible for a return, the item must:
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Be in the same condition in which you received it
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Be unworn and unused
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Have all original tags attached
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Be in its original packaging, where applicable
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Include your receipt or other valid proof of purchase
Items that have been worn, washed, altered, damaged, or otherwise used may not be eligible for a return.
How to Request a Return
To start a return, contact us at:
Email: alexh2002121202@gmail.com
Please include your order number, the item you wish to return, and the reason for the return.
Do not send an item back before your return request has been approved. Unauthorized returns may not be accepted or processed.
Once your return request is approved, we will provide you with the applicable return instructions and, where applicable, a return shipping label.
Return Shipping
If your return is approved, we will provide instructions regarding the return shipment.
Unless otherwise stated or required by applicable law, the customer may be responsible for return shipping costs for returns due to a change of mind, incorrect selection, or other reasons not caused by an error or defect on our part.
If the item is defective, damaged during shipment, or we sent you the wrong item, please contact us before returning it. Where appropriate, we may provide a return shipping label or otherwise cover the reasonable return shipping cost.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or you receive an incorrect item, contact us as soon as reasonably possible at alexh2002121202@gmail.com.
Please provide your order number and, where applicable, clear photographs showing the item and the issue. This allows us to evaluate the problem and determine the appropriate resolution.
Depending on the circumstances, we may offer a replacement, exchange, refund, or other appropriate remedy.
Non-Returnable Items
Certain items may not be eligible for return where permitted by applicable law.
These may include:
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Gift cards
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Items specifically identified as final sale
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Personalized or custom-made products, where applicable
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Products that cannot reasonably be returned for health, hygiene, or safety reasons after use or opening
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Items that have been worn, washed, altered, or damaged after delivery
If you are unsure whether an item is eligible for return, please contact us before sending it back.
Nothing in this policy is intended to limit any non-waivable rights you may have under applicable law.
Sale and Final-Sale Items
Items identified as final sale at the time of purchase are not eligible for return or refund, except where a return, refund, replacement, or other remedy is required by applicable law.
An item being offered at a discounted price does not automatically make it final sale unless the product or applicable offer clearly states that it is final sale.
Exchanges
If you would like a different size, color, or product, the quickest option is generally to return the original item, if eligible, and place a new order for the replacement item.
A new purchase is subject to product availability and the prices applicable at the time of the new order.
If the item you received was defective, damaged, or incorrect, please contact us before placing a replacement order so we can determine the appropriate resolution.
European Union Right of Withdrawal
If you are a consumer located in the European Union and applicable EU consumer-protection law applies to your purchase, you may have a statutory 14-day right of withdrawal from the date you, or a person you designate other than the carrier, receives the goods.
You may exercise this right without giving a reason, subject to the exceptions and conditions provided by applicable law.
Where the right of withdrawal applies, you must communicate your decision to withdraw within the applicable 14-day period. You may then be required to return the goods within the period prescribed by applicable law.
Goods should be returned in accordance with applicable legal requirements. You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, where permitted by law.
Certain goods may be excluded from the statutory right of withdrawal under applicable EU law, including certain personalized goods and other legally recognized exceptions.
Where applicable law provides rights that differ from this section, the applicable law will prevail.
Refunds
Once we receive your returned item, we will inspect it to determine whether it meets the requirements of this Return & Refund Policy.
We will notify you by email once your return has been received and inspected and will let you know whether your refund has been approved or declined.
If your refund is approved, we will issue the refund to your original payment method.
Approved refunds will generally be processed within 10 business days after the return has been approved.
Once we issue the refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account. Processing times vary by financial institution and payment method.
If you have not received your approved refund after 15 business days, please contact us at:
Refund Amounts
Unless otherwise required by applicable law, refunds will generally cover the eligible purchase price of the returned item.
Original shipping charges may not be refundable where the return is made because of a change of mind or another reason not caused by an error or defect on our part.
Where a refund or other remedy is required by applicable law, we will provide the remedy required by that law.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at alexh2002121202@gmail.com.
We will attempt to accommodate cancellation requests received before an order has been processed or shipped. However, an order that has already entered processing or has been shipped may no longer be cancellable.
If cancellation is no longer possible, you may request a return after receiving the item, provided the item qualifies under this policy and applicable law.